Questions & answers

HomeCare and maintenance in Yzerfontein: your questions answered

Straight answers about HomeCare plans, prices, repairs and how we look after your property, whether you live in it, visit it or let it out.

Who will be looking after my property?

Deon van Zyl, who has spent ten years doing maintenance, painting and renovation work on homes in Yzerfontein, after a longer career in building maintenance. You deal with him directly, from the first site visit to checking the finished work, and you can call him on 082 925 1619.

How much does HomeCare cost in Yzerfontein?

HomeCare plans start from R495 a month for Watch, R995 a month for Care and R1 495 a month for Managed. Care includes minor repairs such as changing lights and patching small cracks and holes (up to 1 hour a month). Managed adds more, such as sealing windows and paint touch-ups (up to 3 hours a month). Both include access to the client portal. The final price for your home is confirmed after a free site visit, because every property and every owner's needs are different.

What does the monthly fee include, and what is billed separately?

The monthly fee covers oversight: scheduled inspections, photo reports, keyholding, coordination and reporting. Repairs, materials, cleaning and specialist trades are quoted and billed separately, so you always see what you are paying for. We don't sell “unlimited maintenance”.

Is HomeCare only for holiday homes?

No. HomeCare also suits people who live in their Yzerfontein home full-time and want its upkeep planned and handled for them, and landlords who want regular condition checks and repairs managed on a rental property. The plan is set up around how the house is used.

What is a home watch service?

Home watch means someone local checks your house regularly while it stands empty, so problems are caught early. Our Watch plan, from R495 a month, includes a monthly interior and exterior check, storm and season readiness checks, keyholding and a photo report after every visit.

I live in Johannesburg. Can you look after my holiday home in Yzerfontein?

Yes. HomeCare is built for owners who live elsewhere, including Johannesburg and the rest of Gauteng. You get a photo report after every visit, you approve work in writing over WhatsApp or email, and small fixes are handled within a spend limit you set, so you don't need to travel down to deal with anything.

What does holiday-home care include?

Scheduled inspections, keyholding, storm checks, a photo report after every visit and a local emergency contact. On the Care and Managed plans we also coordinate pool, garden and cleaning services, include monthly small-repair time (1 hour on Care, 3 hours on Managed), handle further small repairs within your spend limit and give you access to the client portal. ArrivalReady preparation before each visit can be added to any plan.

What happens if something goes wrong while I'm in Johannesburg?

As your keyholder and emergency contact, we go to the house, make it safe and send you photos of what we find. Small repairs within your agreed spend limit are done straight away; anything bigger is quoted for your approval first.

Can you get the house ready before we drive down from Gauteng for the holidays?

Yes. Send us your arrival date and ArrivalReady takes care of it: the house is aired, hot water, Wi-Fi, utilities and security are checked, small faults are fixed, and you get a house-ready message with photos before you arrive.

How often will you check my house?

The Watch plan includes a monthly interior and exterior check, plus storm and season readiness checks. Care and Managed include more frequent inspections, agreed with you at the site visit. Every visit ends with a photo report.

Do you keep a set of keys?

Yes. Keyholding and acting as your local emergency contact are included in every HomeCare plan.

How are repairs handled while I'm away?

When we agree your plan, you set a pre-authorised spend limit. Care includes minor repairs such as changing lights and patching small cracks and holes (up to 1 hour a month), and Managed adds jobs such as sealing windows and paint touch-ups (up to 3 hours a month). Small fixes beyond that, within your limit, are done straight away; anything bigger gets a written quote for your approval first. There is no surprise work.

Can you get the house ready before I arrive?

Yes, that is ArrivalReady. Send us your arrival date and we air the house, check hot water, Wi-Fi, utilities and security, fix small faults, and send you a “house ready” message with photos. It is available on its own or as an add-on to any HomeCare plan.

Which areas do you cover?

Yzerfontein and the surrounding West Coast area of the Western Cape. If your property is nearby but outside Yzerfontein, ask us and we'll confirm.

What maintenance work do you do?

Interior and exterior painting, renovations and refreshes, general repairs, waterproofing and handyman jobs. For plumbing and electrical work we bring in qualified specialists and manage the job for you.

How do I get a quote?

Call Deon on 082 925 1619, WhatsApp us on 061 504 5161 or use the form on the contact page. We arrange a site visit and then send a written, itemised quote. The first site visit and quote are free.

How will I know what is happening at my property?

You get a photo report after every visit, and Care and Managed owners also get a monthly owner report. Care and Managed clients can sign in to the client portal through Client login on this website. We contact you before you have to chase us.

When are you available?

Monday to Friday from 8am to 5pm, and Saturday from 9am to 1pm. We are also available for emergencies.

Still have a question?

Send us a WhatsApp and we'll answer it, or book a free site visit and we'll talk it through at the house.